Frequently Asked Questions
Everything you need to know about your Moccamaster experience.
Where are Moccamaster coffee brewers manufactured?
Every Moccamaster coffee brewer is handmade and individually tested in the Netherlands using high-quality, BPA-free, and recyclable materials to ensure long-lasting durability.
What is the standard shipping timeframe for orders?
Orders are typically processed within 1-2 business days. Standard shipping via UPS Ground generally takes 3-7 business days depending on your location within the United States.
What is your return policy for brewers and accessories?
We offer a 30-day return policy for items purchased directly from our website. Products must be in their original packaging and in new, unused condition to qualify for a full refund.
Do Moccamaster brewers come with a warranty?
Yes, all new Moccamaster household brewers are backed by an industry-leading 5-year limited warranty, while our professional models include a 1-year limited warranty.
How do I clean and descale my Moccamaster?
To maintain optimal performance, we recommend descaling your brewer every 100 cycles (or every 3 months) using a non-acidic descaler. Regular cleaning of the carafe and brew basket with soap and water is also recommended.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.